FAQ

Frequently asked Questions

When will my order be posted and how long will it take?

Normally orders are filled and shipped within 1-2 working day of chockadoo receiving your order. If there are delays we will inform you and for any pre-known delays this will be advertised on Facebook and in newsletters (eg holidays). Special items like Kilns that need to be shipped by courier may take longer. 

Delivery will depend on your location and on Australia Post (or Skippy Post if international) delivery times. We post all your items at Bowraville (2449) Post Office.

If you need your order fast you may choose a quicker shipping method (express post) or contact us for rush options. Please note Bowraville (2449) Post Office is not in the Express Post network hence there is no guaranteed next day delivery.   

 

What is Flat rate with Insurance?

We recommend you get insurance for your order if over $100. 

Items up to the value of $100 are covered by Australia Post and we will assist in recovering what we can for you. The process can take up to 2 months to be refunded by Australia Post. A refund or replacement (up to $100) will not be provided without the compensation from Australia Post. 

Note if your order arrives damaged or broken, or is lost in transit, chockadoo is not responsible for its replacement.

 

What is a rod and how many are in 250 grams? 

Great question!   The glass comes in a bundle of 10 kilos and is approximately a metre in length. The length varies between 98-105 cms. 

A rod is a third of the length i.e. 33-35cm in length. Below is a rough guide to the number of rods in a 250 grams bundle.

 

Diameter Rods in 250 grams

 3-4mm

 4-5mm

 5-6mm

 6-7mm

 7-8mm

 8-9mm

 9-10mm

 10-11mm

 11-12mm

 12-13mm

36-38

16-18

10-12

 6-8

 5-7

 4-6

 3-5

 2-4

 2-3

 2

 How do I claim my discount ?

When you proceed to checkout, there is a field called "Discount" where you type in your gift certificate reference or discount code. Please note you can only apply a single code per order.

how to claim rewards with chockadoo discount codes

 

Where are discounted items on the website?

Clearance Items are an excellent way to save money! Looking for discounted sale items? Some items show the list price and the sale price. Other items show the already reduced sale price. Discover odd lot glass colors. Find items that have been discontinued by the manufacturer. Grab the last of items we no longer plan to carry. Discover used tools, broken glass, and other great deals! See what’s on our Specials page now!

Do you have gift certificates?

Not sure what do buy for the glass artists in your life, try a Gift Certificate. Great for last minute gift ideas. Select the dollar amount you would like to buy for the Gift Certificate. If you need a different amount than what is shown, please contact us directly.

We will contact you to confirm the first and last name of the person you want in the "To" field on the Gift Certificate and if you would like to add a special note such as “Happy Birthday”. We can either send by email the gift certificate to the recipient or you can, enter your choice of name and address in the shipping address section of checkout.