Skip to content

Questions

Frequently asked Questions

 Where are discounted items on the website?

Clearance Items are an excellent way to save money! Looking for discounted sale items? y. Some items show the list price and the sale price. Other items show the already reduced sale price. Discover odd lot glass colors. Find items that have been discontinued by the manufacturer. Grab the last of items we no longer plan to carry. Discover used tools, broken glass, and other great deals! See what’s on our Specials page now!

When will my order ship?

Normally orders are filled and shipped within 2-3 days of receiving your order. If you need your order fast you may choose a quicker shipping method or contact us for rush options. Some special order items are excluded from the 2-3 day fulfillment such as some torches and kilns, see items details for more information or contact us.   

For Australia customers, orders are sent using Australia Post and sent from a country town in NSW - the post code 2449 and send using parcel post (or express post if requested) - https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage. 

What is Flat rate with Insurance?

We recommend you get insurance for your order if over $100. 

Items up to the value of $100 are covered by Australia Post and we will assist in recovering what we can for you. The process can take up to 2 months to be refunded by Australia Post. A refund or replacement (up to $100) will not be provided without the compensation from Australia Post. 

Note if your order arrives damaged or broken, or is lost in transit, chockadoo is not responsible for its replacement.

What is a rod and how many are in 250 grams? 

Great question!   The glass comes in a bundle of 10 kilos and in approximately a metre in length. The length varies between 98-105 cms. 

A rod is a third of the length i.e. 33-35cm in length. Below is a rough guide to the number of rods in a 250 grams bundle.

Diameter Rods in 250 grams

 3-4mm

 4-5mm

 5-6mm

 6-7mm

 7-8mm

 8-9mm

 9-10mm

 10-11mm

 11-12mm

 12-13mm

36-38

16-18

 10-12

 6-8

 5-7

 4-6

 3-5

 2-3

 2-3

2

 

How long will it take to get my order?